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Frequently Asked Questions
Please see below for answers to common questions from customers
Shipping & Returns
How are the records packaged?
We use professional-grade vinyl mailers with stiffeners to ensure your records (and your merch!) arrive safe, sound, and corner-ding free.
What is your return policy?
We want you to be happy with your spins.
- Damaged/Faulty: If a record arrives damaged or plays significantly below our VG+ grading, please contact us within 48 hours of delivery so we can put it right.
- Change of Mind: You have 14 days to return items if you change your mind. Please note: For Mystery Boxes, we can only accept returns if the box remains unopened and sealed. Once opened, the mystery is revealed and we cannot accept returns simply because the music isn't to your taste.
Is shipping tracked?
Yes. All orders are sent using tracked services, and tracking details are provided once your order is dispatched.
When will my order be dispatched?
Orders are usually dispatched within 1–2 working days.
Vinyl
What condition are the records in?
The vast majority of our stock is graded VG+ (Very Good+) or better, both for the vinyl and the sleeve.
- The Vinyl: We prioritize the sound. We check every disc to ensure it plays through with that warm, clear vintage sound. No skips, no scratches that ruin the music.
- The Sleeves (History over Perfection): Most of our covers are graded VG+ or above. However, we do not bin history. Occasionally, we include an incredible early pressing or a valuable album where the sleeve drops below VG (showing heavier wear, edge splits, or writing). We believe these records deserve to be treasured, not discarded. In these rare cases, the vinyl itself will always meet our VG+ playing standards.
Do you clean the records?
Yes. Every LP is visually inspected and hand-cleaned before it goes into your box to ensure the best possible playback.
The Mystery Boxes
What is the difference between the boxes?
Every box comes with 3 or 4 records, but the titles and exclusive merch vary by tier:
- The Studio (£79)
The Music: 2 Arena + 2 Signature. The top of the MVC tree, 90's icons and the legends of the past, plus 2 singles and a vintage mag.
- The Arena Pack (£59)
The Music: 1 Arena + 1 Signature + 1 Main Stage Select + 1 Heritage. Expect deep cuts, 90's Icons and highly collectible artists, plus 2 singles and a vintage mag.
- The Collector’s Cut (£49)
The Music: 2 Signature Pressings + 1 Main Stage Select + 1 Heritage Title. The legends of the past up to the 90's plus 2 singles and a vintage mag.
- The Headliner (£39)
The Music: 2 Main Stage Selects + 2 Heritage Titles. Iconic albums and household names everyone loves. plus 2 singles and a vintage mag.
- The Backstage Pass (£29)
The Music: 1 MainStage Select + 2 Heritage Titles plus 1 single and a vintage mag.
What if I receive a record I already own?
It’s unlikely - we curate carefully and do our best to avoid duplicates. If you have a large collection (most people do), there’s no need to list everything. You can use the optional notes box on the product page to flag any specific albums or artists you already own, and we’ll take that into account when curating your pack. We also keep a record of what’s been sent in every order. If you return for another box, we actively check against your previous deliveries and curate with that in mind to avoid repeats. Our aim is to build variety over time, not send the same records again.
Still have questions?
No problem. We are here to help you. Reach out to us and we will contact you within 1 business day.